Are you a New Zealand company?
Yes we are.
Where are you based?
We have a production facility located in Rotorua and we also have a small design studio in South Auckland.
Can we visit your premises?
Yes you can visit but you must make an appointment. Not all requests to visit the production facility will be granted, especially during busy periods and site visits will only be permitted for inspection of large project orders.
When are you open for visits?
Generally available during usual business hours, not on weekends or public holidays. We are accomodating, please book an appointment.
How can we view samples?
You may book an appointment to view samples at the design studio or production facility, note, we do not have samples of all products on our website, however, you can view all materials we use. You may also request a sample to be produced and delivered, costs apply.
Do you custom design & how much?
Yes we do. Costs vary depending on your requirements, please enquire.
Can I see a proof before the order is produced?
For custom orders, digital proofs are provided and must be approved prior to production taking place.
How long does an order take to produce?
This depends on the size of the order, if you order online generally orders are processed and dispatched within 7-business days. Large project orders can take up to 2-3 weeks depending on order size. If you have urgent requirements, please contact us ASAP.
How much is shipping?
There is a flat fee of $15 (including GST) nation wide.
Can I collect my order?
All online orders are delivered via courier, pick-ups not permitted. Large orders can be collected from the production facility, this can be organised during the order process.
What materials do you use?
We use mainly Acrylics, IPI and Plywoods, please click here for more details on materials.
Can your signs be used outdoors?
All of our non-wood products can be used outside. All wood products are for interior display only and are best suited to areas where there is no direct sunlight as most timbers are prone to warp in high heat areas.
How big can you produce signs?
It depends on your requirements, for an individual piece such as a number or letter, sizing is limited to between 900mm Long x 600mm Wide.
Do you print on your materials?
No. We are laser cutters and engravers.
Do you install your signs?
No, we do not install signs. We can provide the signs with screw holes or peel and stick adhesive. Not all signs are suitable for adhesive, for more details on applying the signs, please click here.
I need a full package of signs, including some I do not see in your online shop?
Aside from what we produce ourselves, we can source addtional signs, such as printed parking and fire safety signs. Please click here for more info.
Can I open a credit account?
All online sales require payment prior to processing and dispatch. For ongoing orders and large projects please contact us to discuss options.
What payment options do you have?
You can pay online and via invoice using credit card or you may also pay via direct bank transfer.